Privacy notice

Last updated 19 October 2026

This notice explains what personal data we collect, why we collect it and how we look after it. In short:

We never sell your data.
We never pass it to anyone else for their marketing.
We only send marketing emails if you have agreed to receive them.
We keep your data secure.

Who we are

The data controller is Ignite Systems Ltd, trading as Borg Digital, a company registered in England and Wales (company number 05137882). Our address is 6 Mardale Avenue, Orford, Warrington, WA2 9HF, and our ICO registration number is ZA360107.

What we collect

When you contact us or use a form on this site: the details you give us, such as your name, email, phone number, website address and your message.
When you become a customer: your name, address, email and phone number, plus your billing and payment records. We never store card numbers.
When you visit this site: our servers log technical data such as your IP address, browser type and the pages you request. We use this for security and to fix problems.

Cookies

This site uses no advertising or tracking cookies. Your browser stores a couple of small settings on your device, for example whether you’ve already seen the intro animation and whether sound is on. These never leave your device.

Why we use your data (and our legal basis)

To provide the services you buy from us (contract), such as setting up and running your hosting, building your site, invoicing you and giving support.
To meet our legal duties (legal obligation), such as keeping financial records.
To reply to your enquiry and to protect our systems (legitimate interests), for example blocking fraud and attacks.
To send news and offers (consent). You can withdraw your consent at any time using the unsubscribe link or by emailing us.

Who we share it with

We only share data with trusted suppliers that help us run our services, and only as much as they need. These include:

GoCardless, for Direct Debit payments.
Domain registries and registrars (such as Nominet), when we register a domain for you. Some registration details may appear in public WHOIS records.
Our hosting, email and IT providers.

We may also disclose data where the law requires it.

Where it’s stored and how it’s protected

Your data is mainly stored in the UK and the EU. If a supplier processes it elsewhere, we make sure appropriate safeguards are in place. All data is sent over encrypted (HTTPS) connections, and access to our systems is restricted and logged.

How long we keep it

We keep data only as long as we need it. Financial records are kept for 6 years, as UK law requires. Enquiries that don’t lead to any work are deleted after 2 years.

Your rights

You have the right to see the data we hold about you, and to ask us to correct it, delete it, restrict its use or move it to someone else. You can also object to how we use it. To use any of these rights, email hello@borg.digital. We will reply within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk/concerns or on 0303 123 1113.

Changes

We may update this notice from time to time, and the current version is always on this page.