Development terms

Last updated 2 November 2026

These terms apply to website design, development and other project work. “We”, “us” and “our” mean Ignite Systems Ltd, trading as Borg Digital, a company registered in England and Wales (company number 05137882). “You” means the client. These terms apply to every project and to any ongoing service we provide (such as SEO, Google Business Profile management or social media), as described in your quote or service summary. Accepting a quote means you agree to these terms. Your statutory rights as a consumer are not affected.

1. Quotes and starting work

• Quotes are valid for 30 days.
• We will always give you a written quote (or, for ongoing services, a written service summary) before we start. It sets out what is included, what is not included, the price and when payment is due.
• The contract starts when you accept our written quote. Email, an online acceptance or a signed copy all count.
• Your accepted quote and these terms together are the whole agreement between us. If they conflict, the quote takes priority on scope, price and timings, and these terms take priority on everything else.
• Nothing said verbally (in person, on the phone or in a call) changes the scope, price or timings unless we confirm it in writing.
• Anything not in the agreed quote counts as extra work. We will quote for it separately, and it may change the delivery date.
• Please send the content, information and access we need in good time. Delays on your side can move the delivery date.

2. Changes during a project

• Each project includes a reasonable amount of revision time: 4 hours for projects up to £3,000, plus 1 hour for each further £1,500, unless your quote says otherwise.
• Please send change requests in writing (email is fine). Once the included time is used up, we will quote for further changes before we carry on.
• No change to the scope, price or delivery date is binding unless we both agree it in writing (email is fine). Where a change affects the price or timings, we will confirm the new price or date in writing before starting the work.
• We will ask you to sign off the design in writing. Changes after sign-off are chargeable.

3. Delivery and acceptance

• When we have delivered the work in your quote, we will tell you in writing.
• You then have 10 working days to tell us in writing about anything that does not match the quote. We will fix those points within a reasonable time.
• If you don’t tell us about any issues within that time, or once we have fixed the points you raised, the project is treated as accepted.
• Acceptance is judged against the quote. A request for something not in the quote is a change, and clause 2 applies to it.

4. Content and copyright

• You confirm that you own, or have permission to use, all content and media you give us. You agree to cover us against any claim arising from that content.
• Ownership of the finished designs and code passes to you on final payment where we have agreed this in writing. Otherwise it stays with us, and you get a licence to use it for your website.
• We may add a small credit link to sites we build and show the work in our portfolio, unless you ask us not to.
• Third-party software, plugins, fonts and media remain under their own licences, and you agree to follow those licences.
• We may refuse to work with content that is unlawful, offensive, infringes someone’s rights or contains malware.

5. Domains and hosting

If we arrange a domain or hosting for you as part of a project, our hosting terms also apply. You are responsible for having the right to use your chosen domain name.

6. Payment

• Unless your quote says otherwise, we invoice the final amount when the project is accepted under clause 3. Invoices are due within 28 days. Larger projects may be billed in stages as set out in the quote.
• Prices can change, but the price in an accepted quote won’t.
• If invoices are overdue, we may pause work and, in the end, take our work offline.

7. After launch

• If a bug turns up in code we wrote within 3 months of sign-off, we will fix it free of charge, provided the hosting and setup haven’t changed.
• After that, or if you or another developer have changed the code, fixes are chargeable.
• We build for current versions of the major browsers. We can’t guarantee how a site will look or work on every device, or after future browser, plugin or hosting changes.
• We follow good SEO and accessibility practice, but we can’t guarantee search engine rankings.
• Keep your own backups unless your hosting or care plan includes them.

8. Liability

• We take reasonable skill and care. We are not liable for indirect or consequential losses (such as lost profit, revenue or data), for delays outside our control, or for faults in third-party software such as WordPress and its plugins.
• Our total liability for a project is limited to the total fees payable under the accepted quote for that project. For ongoing services, it is limited to the fees payable for that service in the previous 12 months.
• You are responsible for making sure your site and your business comply with the laws that apply to them, for example e-commerce, VAT and data protection.
• We build your website, but we don’t check or vouch for how you run your business. We don’t check your licences, insurance, qualifications, accreditations or memberships, or the claims your site makes about them (such as “fully insured” or “approved”). You are responsible for making sure everything your site says about your business is true and up to date, and you agree to cover us against any claim arising from how you run your business or from what your site says about it.
• Nothing in these terms limits liability that can’t be limited by law.

9. Confidentiality and data

Both sides keep each other’s confidential information private. We handle your personal data as set out in our privacy notice.

10. Ending a project

Either side may end a project in writing. You pay for the work done up to that point. We may also end a project straight away if these terms are seriously broken, or if you become insolvent.

11. Pay monthly websites

This clause applies if you buy a website on our pay monthly plan. Where it differs from the rest of these terms, this clause takes priority.

• What you pay: one fixed monthly fee, shown on our prices page and in your quote, collected by Direct Debit. There is no set-up fee. The fee includes hosting, backups, dedicated support and small content changes and tweaks (such as updating text or swapping a photo). Bigger changes, new pages or new features are quoted separately under clause 2.
• Minimum term: 24 months from the date your website goes live. After that, the plan carries on month to month and either side can end it with 30 days’ notice in writing.
• Your domain name: we always register your domain name in your name. It is yours from day one, whatever happens to the plan.
• Your website: during the minimum term, we own the website and you have a licence to use it. Once you have paid 24 monthly fees, the website is yours. If you then leave, we will give you a full copy of it free of charge. Third-party software, plugins, fonts and media stay under their own licences (clause 4).
• Leaving early: you can end the plan before the 24 months are up. Pay the monthly fees left in the minimum term and the website is yours, with a full copy handed over. If you don’t, we take the website offline and you keep your domain name.
• Missed payments: if a payment fails, we will remind you over 14 days. If it is still unpaid after that, we may take the website offline. We keep it for 30 days so it can be restored once the account is paid up. After that we may delete it. Your domain name stays in your name throughout.
• Hosting: our hosting terms apply to the hosting included in the plan.

12. General

If any part of these terms can’t be enforced, the rest still applies. We may update these terms from time to time, and the current version is always on this page. The version in force when you accept a quote applies to that project. For ongoing services, we will give you at least 30 days’ notice by email of any important change. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.